People-oriented, strive to provide users with high-quality products at reasonable prices, and provide thoughtful and efficient services.
Before the user needs the service, think about what the user thinks and meet the user's service expectations. Such as the user's pre-sale technical guidance, use training during sale, after-sales to pre-use concentrated training, regular training after use, after-sale user return visits, etc.
Taking the operation value chain as the service foundation, the service concept is integrated into all links of R & D, manufacturing, sales and service. Each employee of the company is a service unit. Through the coordination and linkage mechanism of each link of the value chain, the "internal service chain" and the "external service chain" are closely combined to achieve a true service for all employees.
subdivide organizational users, individual users, experimental users, new product users, centralized operation services and scattered operation services, carefully design targeted service plans, allocate resources according to user values, establish service comparative advantages, and continuously introduce adaptation The diversified products demanded by users provide tailor-made services for users.
Based on customer relationship management, improve marketing channels, optimize service processes, improve support methods, and meet customer needs with efficient services.
Focus on service team building and service skill training, improve customer service quality, and touch users with friendly and meticulous service.